Cancellation and Refund Policy

Last updated: 24 August 2026.

Before development begins

If a project has been paid but development has not started, contact us promptly. We will cancel and refund the order unless non-refundable third-party costs were expressly authorised in advance.

After work has started

For services started at the customer’s express request, any refund is assessed according to applicable consumer law, the agreed scope and the proportion of work already completed. We provide a written summary of completed work when relevant.

Defective or non-conforming delivery

If the delivered code does not meet the written acceptance criteria, contact us with steps to reproduce the problem. We will first attempt to correct the defect within a reasonable time. If correction is impossible or unsuccessful, an appropriate refund or price reduction will be provided in accordance with applicable law.

How to contact us

Email support@myroyalmarket.uk with the order number, project name and reason for the request. We normally acknowledge requests within two business days.