Privacy Policy
Last updated: 24 August 2026. My Royal Market provides custom WordPress and WooCommerce software development services. This policy explains how we handle information submitted through our website and during a project.
1. Information we collect
We may collect your name, business name, email address, billing information, website URL, project requirements, correspondence and order details. We may also collect limited technical information such as IP address, browser type, pages viewed and security logs.
2. Project information and access
Project requirements may contain technical information about a WordPress installation. Do not send passwords, secret keys or personal customer data by ordinary email. When authorised access is necessary, we arrange an appropriate access method and request only the permissions required for the agreed work.
3. Payment information
Payment details are processed by the payment provider identified during checkout or invoicing. We do not receive or store full payment-card numbers. The provider processes payment information under its own privacy and security terms.
4. How we use information
- Assess requirements and prepare a written project scope.
- Develop, test and deliver the agreed software module.
- Communicate about delivery, support, cancellation and refunds.
- Maintain security, prevent fraud and keep required business records.
- Comply with legal, tax and regulatory obligations.
5. Legal bases
Where UK GDPR or EU GDPR applies, we process information to take steps requested before entering a contract, perform a contract, comply with legal obligations, pursue legitimate interests that do not override your rights, or act with your consent.
6. Sharing
We do not sell personal information. We may share necessary information with payment, hosting, email, security and professional service providers, and with authorities when required by law. Providers receive only the information needed for their role.
7. Retention and security
We retain information only as long as needed for the project, warranty, accounting, legal and dispute-resolution purposes. We apply reasonable technical and organisational safeguards, but no internet transmission or storage system is completely secure.
8. Your rights
Depending on applicable law, you may request access, correction, deletion, restriction, objection or portability, and may withdraw consent where processing relies on consent. Contact us to exercise a right.
9. Cookies and changes
We use essential cookies and may use limited analytics to operate and improve the website. Browser settings can control cookies, although disabling essential cookies may affect site functions. We may update this policy and will publish the revised date here.
10. Contact
Email privacy questions or rights requests to support@myroyalmarket.uk.