Privacy Policy

Last updated: 24 August 2026

My Royal Market (“we”, “us”, “our”) operates the website myroyalmarket.uk and provides digital products, software and online content. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or purchase our products. Please read this policy carefully. If you do not agree with its terms, please do not access the site.

1. Information We Collect

Information you provide to us: When you place an order, create an account, or contact us, we may collect your name, email address, billing and shipping information, and any other details you choose to provide.

Payment information: Payments on this website are processed by Paddle.com, our Merchant of Record. Paddle collects and processes payment card details, billing addresses and related payment data on their secure, PCI-DSS compliant infrastructure. We do not receive or store your full card numbers. Please review Paddle’s privacy policy for details on how they process payment data.

Information collected automatically: We may collect certain information automatically when you visit our site, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This helps us understand how visitors use the site and improve our services.

2. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders, including delivering digital products and licence keys
Send you order confirmations, receipts and service updates
Provide customer support and respond to your enquiries
Improve our website, products and customer experience
Prevent fraud and maintain the security of our services
Comply with legal and regulatory obligations

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, our legal basis for collecting and using your personal information depends on the type of information concerned and the context in which we collect it. We process your data: (a) to perform a contract with you (for example, to deliver products you purchased); (b) to comply with our legal obligations; (c) where we have a legitimate interest that is not overridden by your rights; or (d) with your consent, which you may withdraw at any time.

4. Sharing of Your Information

We do not sell, trade or rent your personal information to third parties. We may share your information with:

Paddle.com — as our Merchant of Record, Paddle processes payments, handles taxes, and provides the checkout experience. They receive order details necessary to process transactions.
Service providers — hosting providers, email delivery services, and analytics tools that help us operate the website, subject to appropriate data processing agreements.
Legal authorities — where required by law, regulation or legal process, or to protect our rights, safety and property.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with our legal obligations (including tax and accounting requirements), to resolve disputes, and to enforce our agreements. Order records are typically retained for the period required by applicable tax and accounting law.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Object to or restrict certain processing
Request data portability
Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at support@myroyalmarket.uk. We will respond within the timeframe required by applicable law.

7. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and understand site usage. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website, including the shopping cart and checkout.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove such information.

10. International Transfers

Your information may be processed in countries outside your country of residence, including the United Kingdom and the United States. Where we transfer personal data internationally, we take appropriate safeguards to ensure it is protected in accordance with this policy and applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

My Royal Market
Email: support@myroyalmarket.uk