Refund and Returns Policy
Last updated: 24 August 2026
At My Royal Market, we are committed to your satisfaction with the digital products you purchase from us. Because our products are digital and delivered instantly upon payment, we have established the following refund policy.
1. Digital Products — General Policy
Due to the nature of digital products (software, templates, courses, e-books and toolkits), which can be copied and used immediately after delivery, all sales are final unless otherwise required by applicable law. Once a product has been delivered to you, we are generally unable to accept returns or issue refunds.
2. Defective or Broken Products
If you receive a product that is defective — for example, a corrupted or incomplete file, a file that cannot be opened with the software described, or a product that does not function as described in its documentation — please contact us at support@myroyalmarket.uk within 14 days of your purchase. We will investigate the issue and, at our discretion, provide:
- A replacement or corrected file, or
- A full or partial refund
Please include your order number and a description of the problem so we can resolve it quickly.
3. Wrong Item Purchased
If you accidentally purchased the wrong product, contact us within 14 days of purchase. We may, at our discretion, exchange the product for another product of equal value or issue a store credit. Exchanges are subject to the availability of the requested product.
4. Non-Refundable Situations
Refunds will not be issued where:
- The product was downloaded and/or used after purchase
- The request is made more than 14 days after purchase
- The product was found to be incompatible with your system despite system requirements being published on the product page
- The request is based on a change of mind or a misunderstanding of the product’s nature (for example, expecting a physical item when the product is clearly labelled as digital)
- The product was shared, resold or redistributed in violation of its licence terms
5. How Refunds Are Processed
All payments are processed by Paddle.com, our Merchant of Record. If a refund is approved, Paddle will process the refund to your original payment method. Refunds may take 5–10 business days to appear on your statement, depending on your bank or payment provider. We will notify you by email once the refund has been processed.
6. Statutory Rights
Nothing in this policy affects your statutory rights under the laws of your country of residence, including your rights under the UK Consumer Contracts Regulations where applicable. Where local law requires a right of withdrawal or refund for digital content, such rights will apply.
7. Chargebacks and Disputes
Before initiating a chargeback with your bank or card issuer, please contact us first at support@myroyalmarket.uk. We respond to all enquiries within 1–2 business days and will work with you to resolve any issue. Unresolved issues can be raised with Paddle through their dispute resolution process.
8. Contact
If you have any questions about this Refund and Returns Policy, please contact us:
My Royal Market
Email: support@myroyalmarket.uk